The blockchain has enabled a whole new paradigm of collecting and selling art, but interacting with smart contracts and crypto wallet can sometimes feel tricky.
If a transaction has failed, there's a few common errors or situations you may be encountering. Tips for troubleshooting in these scenarios are listed below. Browse to see if any of them apply, and feel free to use the Support Chat if you still need help.
User Rejected Request
This error indicates that the transaction confirmation on your wallet was manually rejected. If you intended to reject the transaction, then there's no need to do anything else from your end. If you wished to resolved the issue, all you need to do is to confirmed and sign the transaction that is prompted by your wallet provider.
Another scenario could be that the confirmation transaction from your wallet lingers, and after a certain time, it times out. Check to see if your wallet prompts you and try confirming the transaction again with your wallet opened. This issue is common on mobile phones, so if you're transacting on iOS or Android, make sure to keep your wallet open.
Failed Transactions
Failed transaction errors can occur due to various reasons such as insufficient funds, incorrect input parameters, or network congestion.
Check Transaction Status: Begin by verifying the status of your transaction on the blockchain explorer. This will help you determine if the transaction was successfully broadcasted to the network or if it failed at any stage.
We recommend using https://etherscan.io/ to track all your transactions and it serves as the source of truth over marketplace platforms as this is what platform indexes.
Review Input Parameters: If the transaction failed, double-check the input parameters such as the recipient address, amount, and gas limit. Ensure that they are correct and within the specified constraints.
Gas Limit and Gas Price: Adjusting the gas limit and gas price can sometimes resolve failed transactions. Increase the gas limit if you suspect that the transaction requires more computational resources to execute. Similarly, adjusting the gas price can help prioritize your transaction during periods of network congestion.
💡TIP: Never set the gas to low as this will likely never be picked up by the blockchain.
Verify Sufficient Funds: Insufficient funds in your wallet can lead to transaction failures. Make sure that you have enough balance to cover the transaction amount as well as the associated gas fees.
Nonce Mismatch: Check if there is a nonce mismatch between your transaction and the current nonce of your account. This can occur if you have multiple pending transactions or if transactions were sent from other sources.
Wait and Retry: In some cases, failed transactions can be due to temporary network congestion or issues with the smart contract. Waiting for some time and retrying the transaction later might resolve the issue.