Welcome to the SuperRare Support Guide! As an organization, we strive to provide excellent customer support to all of our users. We understand that issues can arise, and we want to make sure that you have the resources and tools you need to get the help you need.
Below you'll find a list of helpful links for reporting bugs or issues, submitting user feedbacks, and accessing services for your account as a SuperRare artist or users.
🐛 Report bug/issue + Feedback
If you encounter any bugs or issues, please do not hesitate to report them to us. We welcome your feedback and value your input in helping us improve our platform. You may use the following links to submit your support requests:
☞ Support Request Form: Use this form to report any bugs or issues on the platform.
☞ Public Feature Request Board: This is a public forum to share and request features you like to see on SuperRare.com.
👥 User Support
We are dedicated to providing our users with the best support possible. If you have any concerns regarding your account, please do not hesitate to contact us. You may use the following links to submit your support requests:
☞ Compromised Wallet Form: If you're a victim of a hack, use this form to request support from our team. If you're a SuperRare artist, we will work with you to create a new account and provide the service to help maintain your account's history on SuperRare.com.
Important note: SuperRare is non-custodial, which means we don't have the power or authority to transfer tokens on your behalf. Any tokens transferred out of your wallet cannot be recovered.
☞ Account Deletion Form: Please use this form to request deletion of your account profile and data on SuperRare.com. For 'Issue Type' select 'Legal'.
☞ Phishing Report Form: Please use this form to report impersonators/scammers using SuperRare IP. If an email handle does not contain @SuperRare.com it is a scammer - NO EXCEPTIONS!
🎨 SuperRare Artist Support Services
We are committed to supporting our artists and helping them succeed. If you are a SuperRare artist, please do not hesitate to reach out to us for assistance. You may use the following links to submit your request for services:
☞ Manifold Indexing Request Form: If you're looking to index a Manifold contract, please use this form to submit the request. You must be an artist already onboarded to SuperRare.com.
☞ Metadata Refresh Request Form: If you changed the metadata in your token, you need to submit form to request an update.